Pen-Elayne on the Web

Customer Disservice

Here's one Robin shared with me today. It should come as no surprise that some CS people are rewarded for thinking up ways to screw consumers. (If you can't open the article due to the NY Times' intrusive reg process you can get to it from the author's site.) As a reader put it, "If these were truly random errors, one would expect that some of them would work in our favor. I know of no one who ever got extra minutes, extra money, or extra anything else." So is it then some sort of karmic justice when their jobs are outsourced to other countries? Seems to me it's nothing but a lose-lose situation.