Pen-Elayne on the Web

More Damage Control

So I went on JetBlue's website to check on my boss' flight today, and they had a direct link from their home site to David Neeleman's apology letter, where I learned that they "have retained the firm of Deloitte & Touche to assist us in making sure that we have in place all of the procedures to assure that such a mistake never happens again." I cannot tell you how much this fills me with confidence.